Privacy Policy — Wicket's Commitment
Wicket (wicket.ws) is a trusted online betting and gaming platform in Bangladesh. We take our users' privacy seriously. This Privacy Policy clearly explains how your personal data is collected, what it is used for, and how securely it is stored.
By using any Wicket service, you are considered to have agreed to this Privacy Policy. Please read it carefully before creating an account. If we make any changes, registered users will be notified by email or SMS.
This Privacy Policy applies solely to Wicket's own platform. Third-party links or services are governed by their own privacy policies, for which Wicket bears no responsibility.
This Privacy Policy was last January 2026 Wicket is committed to protecting the privacy of its users and follows international data protection standards.
What Information We Collect
From creating your Wicket account to your day-to-day betting activity, we collect certain information from you at various stages. This data is used to improve our services and keep your account secure.
Personally identifiable information
The information we collect at registration includes:
- Full name (as per national ID)
- Date of birth (for age verification)
- Mobile number and email address
- Current address
- Preferred Payment Method
KYC verification details
KYC verification must be completed to activate withdrawals. The following documents may be required during this process:
- Scanned copy of National ID (NID) or Passport
- Recent utility bill or bank statement
- Selfie or live photo (for identity confirmation)
Automatically Collected Information
The following information is automatically collected while you use Wicket:
- Device type, operating system, and browser version
- IP address and approximate location
- Login and logout timestamps
- Page Visits, Bet History & Session Data
- Information from Cookies & Tracking Technologies
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Name and contact details | Account Management | 5 years after account closure |
| KYC documents | Identity Verification & Legal Compliance | 7 years after account closure |
| Transaction Data | Payment Processing & Dispute Resolution | 7 years following the transaction |
| Device & IP | Security and fraud prevention | Up to 2 years |
| Bet History | Responsible Gaming Monitoring | 3 years after account closure |
How We Use the Information We Collect
Wicket uses your information only for specific, legitimate purposes. We never sell your data or share it with third parties without a valid reason. Learn more below:
For service operations
- Account Creation, Login & Security
- Processing deposits, withdrawals, and payments
- Accepting, calculating, and settling bets
- Verifying bonus and promotion eligibility
- Handling support tickets and complaint resolution
For security and fraud prevention purposes
- Detecting Duplicate Accounts
- Detecting unusual logins or transactions
- Anti-Money Laundering (AML) Monitoring
- Blocking Bots & Automated Activity
For service improvement
- Analyzing user experience to improve the site
- Suggesting relevant games and offers
- Identifying and resolving technical issues
For communication purposes
- Sending Important Account-Related Messages
- Sending Promotional Offers Upon Consent
- Sending Security Alerts & Updates
Please note: Wicket will never ask for your password or payment details by phone or email. Treat any such contact as fraudulent and report it to our support team immediately.
Data Sharing Policy with Third Parties
Wicket never sells your personal data. However, limited information may be shared with trusted third parties as necessary to operate our services. Strict confidentiality agreements are maintained in every such case.
Who Your Information May Be Shared With
- Payment Processors: bKash, Nagad, Rocket, and similar services — for transaction processing only
- KYC Verification Provider: Licensed Institutions for Identity Verification
- Game Provider: Third-party casino games — gameplay data only
- Technology Partners: Server hosting and cloud service providers
- Legal Authorities: By court order or regulatory authority directive
When Your Data Will Not Be Shared
- For Profiling by Advertising Companies
- To data brokers or information resellers
- To competing betting platforms
- For any commercial purpose without your consent
Use of Cookies & Tracking Technologies
The Wicket website and app use several types of cookies. Cookies are small data files stored on your device that help us improve the quality of our services.
Types of Cookies We Use
- Essential Cookies: For login sessions & security — these cannot be disabled
- Performance cookies: To measure site performance and user experience
- Preference cookies: To remember language and theme settings
- Analytics Cookies: Identifying the most visited pages (anonymized)
You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain platform features.
How Your Data Is Kept Secure
Wicket uses industry-standard technology to protect your information. Our security operates across multiple layers to ensure no unauthorized party can access your data.
All data transmitted between you and Wicket's servers is protected with bank-grade 256-bit SSL encryption, ensuring no one can intercept your information in transit.
All personal data stored on our servers is kept in encrypted databases. Passwords are never stored in plain text — they are always hashed.
Two-Factor Authentication (2FA) is available for added account security. Confirm every login via SMS or an authenticator app.
Wicket's internal staff are not permitted to access information beyond their specific role. Every access is logged and regularly audited.
Third-party cybersecurity experts conduct regular penetration testing on Wicket's systems. Any vulnerabilities identified are addressed immediately.
If any unusual login activity or transaction is detected, you will be notified immediately via SMS or email. Suspicious activity is blocked automatically.
Your Data Rights
As a Wicket user, you have several important rights regarding your personal data. These are outlined in detail below:
To exercise any of the rights above, contact our support team. We typically respond to requests within 30 business days. Please note that due to legal obligations, certain information must be retained for a specified period, which may mean complete deletion is not always possible.
Protection of Minors' Data
Wicket is strictly for users aged 18 and above. We never knowingly collect information from minors. Date of birth is verified at registration, and KYC age verification is carried out in any cases where there is doubt.
If it comes to our attention that a minor's data has been collected inadvertently, the account is immediately closed and all associated data is permanently deleted.
To Parents: If your child has accidentally created an account on Wicket, please contact our support team immediately. We will treat this as a top-priority matter and resolve it promptly.
How to Submit a Data Request
To view, update, or delete your information, follow the steps below:
- Log in to your Wicket account and go to the "Support" section.
- Select "Privacy Request" as the subject.
- Please specify the type of request — access, correction, deletion, or portability.
- Provide the information required to verify your identity.
- Our team will respond to you within a maximum of 30 business days.
You can also reach us via the live support chat. Our privacy team is available 24/7, seven days a week.
Changes to the Privacy Policy
Wicket may update this Privacy Policy from time to time. When significant changes are made, we will:
- Send a notice to your registered email address
- We will display a notice on the site's homepage
- We will send push notifications via the app (if enabled)
- The update date will be noted at the top of this page
Continued use of Wicket after any changes takes effect constitutes your acceptance of the updated policy. We recommend visiting this page regularly.
If you have any questions about this Privacy Policy, please reach out to our support team. We aim to respond within 48 hours.
Last updated: January 2026
This Privacy Policy was last updated in January 2026. Any changes will be published on this page, and registered users will be notified.
Play Safe on Wicket
Enjoy cricket betting, casino games, and much more on Wicket — with your data kept secure.